Airline rules and restrictions
Prices are either in Canadian or USA dollars unless otherwise stated. Any increased change in pricing quoted at time of booking to time of issuance of travel documents that is more than 7% of the booking quoted price, except any increase resulting from an increase in Retail Sales Tax or Federal Goods & Services Tax, shall entitle the customer to cancel the booking and obtain a full refund. Any price increases occurring after issuance of travel documents are our responsibility, except for increases in Retail Sales Tax or Federal Goods & Services Tax. No price increases are permitted once payment has been made in full and travel documents have been issued.
In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete until you have received a ticket number. In some cases, due to unforeseen errors we may be unable to honor a fare quoted.
You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.
Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Canadian / USA citizens are required to present a current valid passport for entry or transit through most countries; otherwise, entry or transit may be denied. We remind you that living standards and practices at your travel destination and the conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada / USA.
Please note that many countries require that your passport be valid for a period of (a minimum) six months beyond your return date (please see chart below for easy reference). Obtaining passports and visas may require lengthy processing times and entry to another country may be refused even if your required information and travel documents are complete. We accept no responsibility if you should be denied boarding or deported for any reason including your age.
Entry Requirements for United States:
The department of Homeland Security of the United States of America has introduced new laws effective January 23, 2007 governing the entry requirements to the United States by air. These new laws include mandatory passports for all travelers including Canadian and American citizens. Please ensure that your passport is valid for at least 6 months past your desired return date to ensure that there are not any delays in regards to US Immigration.
We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses including out-of-province health insurance, if applicable. For every sale, FareGeek offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance packages available and the purchase of insurance is an optional decision to the customer.
It is the customer’s responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions. Customers who purchased trip insurance & want to make an insurance claim, they must contact Travel Guard directly for any changes, cancellations, clarifications and/or claims.
Cancellation / Changes:
To cancel your flight please read below then give us a call at 1-888-856-9327.
All cancellation requests must take place more than 24 hours before your flight.
We will negotiate on your behalf to get a refund from the airlines. It is the final decision of the airline if they will issue a refund.
If the airline will issue a refund, our maximum fee for a domestic ticket will be $100 and for international it will be $250, over & above the airline penalty charges. It can be cheaper in some cases but if we are able to get your ticket cancelled that is the most it will cost. These fees are charged in addition to the changes fees/penalties and any airfare difference that may be imposed by the airlines directly; however, some tickets may be non-refundable and unavailable for re-booking.
If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued which
is another good reason for ensuring you have sufficient insurance coverage. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.
Best Price Best Price Guarantee:
- If you frequently purchase airfares online, you'll know that once your reservation is complete then typically you're locked in and committed. At this point most airfares are simply non-refundable, or otherwise carry large cancellation fees. With our Best Price Guarantee you can avoid both scenarios and save without hesitation!
- Find an airfare deal on our site, select a Best Price Guarantee for just $14.99 per person, then rest easy knowing your cheap flights have been secured, whilst still being fully refundable without penalty within the same day.
- The $14.99 fee will be charged per person and will be payable at the time the reservation is made. Once fulfilled, the BPG fee cannot be cancelled, nor refunded, at anytime.
- If you select the BPG option (at a fee of $14.99 per person), the following terms and conditions apply:
You may cancel any flight-only reservation within same day of booking and receive a full refund (excluding the $14.99 fee per person). * If you find a lower price on the same flights, or you’ve noticed that the airfare drops, within same day of booking you can cancel and receive a full refund (excluding the $14.99 fee).
- All cancellation requests must be wholly submitted, either via email Fares@faregeek.com, or over the phone on +1-888-856-9327, within same day of a completed reservation request (i.e. when the booking was made).
Frequent Flyer Programs: Almost all of our Airfares allow accumulation of frequent flyer miles. You enter your frequent flyer program and number in our booking process. Your frequent flyer information is sent to the airline once your ticket is issued. Air Canada Aeroplan points are available on all of our flights at the time of booking. You have the opportunity to add your Aeroplan number after your booking is made as well, with the exception of Air Canada Tango fares. Aeroplan numbers for Tango flights cannot be added after a booking has been made with FareGeek.
Use Of Site:
You may only use this site to make legitimate inquiries or registration and shall not use this site to make any speculative, false or fraudulent statement in anticipation of collection information not generally available to the travel trade.
Online Quotes Reservations, Misprints, And Product Availability:
In the event that more than one set of conditions apply to the same trip then the most restrictive conditions of both sets apply to the entire journey.
While it is possible to make bookings electronically for some of the travel services, the act of reserving a product electronically does not imply a final confirmation or commitment by FareGeek to actually deliver the product reserved at the prices indicated. FareGeek, endeavors to provide current and accurate information on its website, however any misprints or errors may occur. Accordingly FareGeek, reserves the right to change the prices, fees, charges regarding the goods and services available on its website at any time and from time to time without any notice or liability to the user or any other person. Also, FareGeek, cannot guarantee that goods and services advertised on the website may be available when ordered or thereafter FareGeek reserves the right at any time to reject, amend, cancel or terminate any order without prior notification.
A final confirmation is only given by FareGeek once the company has issued the airline tickets, a final invoice and delivered travel documents for the product reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company's website or other notices issued from time to time.